Support

How can we help?

Find your question below, or send us a message. We usually reply within two working days.

A payment says “GOGET” on my statement

Payments made through our products show on bank and card statements as GOGET* followed by the name of the group or performer you paid, for example “GOGET* MILLBROOK PLAYERS”, or as GOGETSOLUTIONS. It will be one of these:

• Tickets you booked for a show, a concert or an event through Go Get Tickets. Your confirmation email has the details and booking reference.
• A tip you gave a band or busker through Go Get Setlists. If you gave your email address, Stripe’s receipt will be in your inbox.

Can’t find the email, or don’t recognise the payment? Tell us the date, the amount and the last four digits of your card, and we’ll look it up. Please contact us before asking your bank for a chargeback: it’s quicker, and we can usually sort it out the same day.

Tickets and refunds

Each event is run by its own group, which sets the prices, the seats and the refund rules. If you need to change or cancel a booking, contact the group first: their details are in your confirmation email and on the event page. If the group cancels a performance, you’re refunded in full automatically, to the card you paid with. The full rules are in the Go Get Tickets booking terms.

Lost your tickets? They’re in your confirmation email. Can’t find it? Ask us, giving the email address you booked with.

Tips

Tips go to the performer, less the card fee and a small service fee. If you tipped by mistake or twice, get in touch straight away and we’ll help. See the Go Get Setlists terms.

For groups and performers

Running events with Go Get Tickets, or using Go Get Setlists with your band? Sign in to your account for your settings, payouts and reports, and message us any time: we’re happy to help you set up your first event or gig. The organiser terms explain how money and fees work for groups.

Your data

To ask for a copy of your data, or for it to be deleted, contact us. Each product’s privacy policy explains what it keeps: Go Get Tickets, Go Get Setlists and this website.