Legal

Privacy policy

Last updated 12 November 2026

This policy covers this website, www.gogetsolutions.co.uk. Our products have their own privacy policies, which explain what they collect when you book tickets, sign up or pay: Go Get Tickets and Go Get Setlists.

Who we are

Go Get Solutions, Go Get Tickets and Go Get Setlists are trading names of TM Designs Solutions Ltd, 71 Meneage Street, Helston, Cornwall TR13 8RB. We are the data controller for the information described here, and we’re registered with the Information Commissioner’s Office (registration ZC159041). You can contact us about your data at hello@gogetsolutions.co.uk.

What we collect, and why

When you send us a message through the contact form or by email, we receive your name, your email address, what it’s about and what you write. We use these only to read your message and reply, and to look into anything you ask us to (for example a payment you don’t recognise). Our lawful basis is our legitimate interest in answering people who contact us, or taking steps you ask for before an agreement with you.

When you visit, our web host’s servers keep standard logs (your IP address, the page asked for, the time and your browser type) to keep the site running and secure. We don’t use these to identify you.

Cookies: this site sets one cookie, which keeps the contact form secure against spam and is deleted when you close your browser. It’s strictly necessary, so we don’t ask for consent. We don’t use analytics, advertising or tracking cookies, and we don’t load anything from other companies’ servers.

We never sell your information or use it for marketing, and this website doesn’t take payments.

Who sees it

Only us, and the companies that host this website and our email, who process it on our behalf under contract and only on our instructions. We may share information if the law requires it, or to protect people from fraud.

How long we keep it

We keep messages for up to two years after our last reply, so we can follow up if you get back in touch, then delete them. If your message becomes part of a dispute or legal claim, we keep what we need for as long as that lasts. Web server logs are deleted automatically within a few weeks.

Your rights

You can ask for a copy of the information we hold about you, ask us to correct it or delete it, object to how we use it, or ask us to limit what we do with it. Email hello@gogetsolutions.co.uk and we’ll reply within one month. There’s no charge.

If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office: ico.org.uk/make-a-complaint or 0303 123 1113.

Changes

If we change this policy we’ll update it here and change the date at the top.